At American Polo, we are committed to delivering your orders in a timely and efficient manner. This Shipping and Delivery policy outlines the terms and conditions related to the shipping and delivery of products purchased from our store.

Shipping Policy

Processing Time

  • Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Verification: We may need to verify your order for security purposes. This may include confirming your payment details and shipping address.

Shipping Rates and Delivery Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Estimates: Delivery times vary based on your location and the shipping method selected at checkout. Typical delivery times are as follows:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1-2 business days

Shipping Confirmation and Order Tracking

  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
  • Order Tracking: You can track your order using the tracking number provided in the shipping confirmation email. Please allow up to 24 hours for the tracking information to become available.

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
  • International Shipping: Currently, we only ship within the United States. We do not offer international shipping at this time.

Delivery Policy

Delivery Attempts

  • Delivery Attempts: Our shipping carriers will make up to three attempts to deliver your package. If the package cannot be delivered after three attempts, it will be returned to us.

Delivery Issues

  • Incorrect Address: If you provide an incorrect shipping address, please contact us immediately at info@americanpolollc.com or +1 832-566-8506. We are not responsible for packages delivered to an incorrect address provided by the customer.
  • Lost or Stolen Packages: American Polo is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Shipping to APO/FPO Addresses

  • Military Addresses: We ship to APO/FPO addresses. Orders shipped to APO/FPO addresses may take longer to be delivered and are subject to the military mail system’s processing times.

Contact Us

If you have any questions or concerns about your shipping and delivery, please contact us at:

American Polo
Address : 5900 Balcones Drive suite 100 Austin TX 78731
Email: info@americanpolollc.com

Please ensure this shipping and delivery policy is tailored to your specific business operations and complies with any applicable laws and regulations. Consulting with a legal professional or logistics expert is recommended to ensure your policy is comprehensive and clear.