At American Polo, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions for refunds and returns of products purchased from our store.
Returns
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The product must be in the original packaging.
- You must provide the receipt or proof of purchase.
Return Process
- Initiate a Return: Contact us at info@americanpolollc.com or +1 832-566-8506 within 30 days of receiving the product to initiate a return. Please provide your order number, details of the product you wish to return, and the reason for the return.
- Receive Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Ship the Product: Pack the product securely in its original packaging, include the RMA number, and ship it to the address provided in the return instructions. You are responsible for paying the shipping costs for returning the product.
Refunds
Conditions for Refunds
Once we receive your returned product, we will inspect it and notify you of the status of your refund. The following conditions apply:
- If the return is approved, we will initiate a refund to your original method of payment.
- If the return is not approved due to non-compliance with our return conditions, we will notify you and no refund will be issued.
Processing Time
Refunds will be processed within 5-10 business days of receiving the returned product. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
Exchanges
We only replace products if they are defective or damaged. If you need to exchange a product for the same item, contact us at info@americanpolollc.com or +1 832-566-8506. We will provide you with instructions on how to return the defective or damaged product and receive a replacement.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Gift cards
- Downloadable software products
- Perishable goods (such as food, flowers, newspapers, or magazines)
- Personal care items (such as cosmetics and skincare products)
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is due to our error (such as receiving the wrong or defective product), we will cover the return shipping costs.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
American Polo
Address : 5900 Balcones Drive suite 100 Austin TX 78731
Email: info@americanpolollc.com